IPump.org, Inc
IPump.org, Inc
IPump.org, Inc. (Insulin Pumps for Underinsured Mellitus Patients) is a 501(c)(3) tax exempt nonprofit diabetes assistance organization.
Program Assistance Frequently Asked Questions (FAQs)
The following FAQs can be located in this document by numerical order:
How long does the application process take? How fast you and your doctor provide us with all the information we need has a lot to do with how fast we can help you. Once we do have ALL the necessary paperwork on file to process your application a decision will generally be made within thirty (30) days. If you are approved, your approval letter will tell you when your assistance will be shipped. If you are not approved your letter will indicate why we could not help you at this time.
IMPORANT NOTE ON INSULIN PUMPS: Two of the three insulin pump companies we work with have been moving VERY slowly with recertification of insulin pumps. We have been trying to encourage these companies to place our client's needs higher on their list of priorities but it has been taking as long as 3 months to get some pumps recertified. Unfortunately, once we send a pump to a company to be recertified for you, we have no control over how fast the pump is recertified and sent to you from the manufacturer.
How can I check the status of my application? You can call but since we do not have any staff to answer phones you will get a faster reply by sending an email to help@ipump.org
Do I have to have diabetes? Yes, however, in certain situations we may be able to assist people with pre-diabetes. Diabetes includes: type 1, type 2, gestational diabetes, LADA (type 1.5), MODY, and diabetes from surgery, or disease such as cystic fibrosis (CFRD) or hemochromatosis (bronze diabetes).
How can I apply for benefits? Start here!
What is a “sponsored” application?
What is an “individual” application?
How are applications approved? Our program director reviews applications to make sure we have all the information we need. Completed applications are sent to our Board of Directors for approval, or, in some cases, as has been authorized by the Board in advance, may be approved by the program director.
Is there an appeals process if my application is denied? Yes, if you are denied assistance we will tell you why you were denied in a letter along with instructions on how to appeal your application.
How much assistance can I receive? We offer temporary assistance for one to three months worth of free diabetes supplies (usually it is three months); up to three months cash assistance for insulin, and up to $1,000 to help with the purchase of an insulin pump. (As our funding increases we plan to extend our assistance beyond three months.)
What does it cost to apply? Applying for assistance is free.
Are there any other fees I should know about? If you apply for a free, recertified insulin pump you may need to pay the recertification fee if we are charged one. Please read about our IPUMP program for more details.
I have insurance, make too much money for public assistance, or, I am already getting assistance from some other source or program. Will any of these things affect my application? We look at each applicant's overall unique and individual circumstance. If there is a true need based on not having the financial or other resources you need to take care of your diabetes, we try to help. However, if the reason you are having financial troubles is due to excessive voluntary debt, unecessary, or poor spending habits, you should not apply.
I have bad credit. I am behind in my bills. I filed bankruptcy. Does this mean you won’t help me? Again, our main concern is that you have the supplies you need to manage your diabetes. We look at each applicant's situation as unique and try to take your entire situation under consideration.
How can I thank you?
Many of our clients ask how they can ever repay us for helping them. There is no need to repay us for our help ... it's what we are happy and able to do thanks to our generous donors. Our donors are the ones who deserve thanks!
Thanks to our caring donors iPump has given away more than $505,000 in FREE diabetes supplies, including:
24,000 test strips
27,000 lancets
5,650 lancing devices
5,000 blood glucose meters
9,100 syringes and pen needles
32,290 Reservoirs
5,000 Infusion Sets
$175,000 in insulin pumps & supplies
$15,000 in sharps containers, glucose tabs, alcohol pads, and other general diabetes supplies (not listed separately above).
As of 10/30/2008 your donations have allowed us to get supplies to help
5,353
people with diabetes
since 10/01/2006
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